Our goal is to provide quality individualized medical care in a timely manner. No-shows,
late shows and cancellations inconvenience those individuals who need access to veterinary care. We would like to
remind you of our policy regarding missed appointments.
A missed appointment is when you
fail to show up for an appointment without a phone call, or cancel without at
least 24-hour notice.
A veterinary/client relationship is built on
mutual trust and respect. As such, we strive to be on time for your scheduled appointments, and ask that you give
us the courtesy of a call when you are unable to keep your appointment. As a courtesy, we provide reminder calls
the day before your appointment. However, you are responsible to remember your appointment regardless. Below,
our missed apointment policies are outlined.
Cancellation of an Appointment
In order to be respectful of the medical needs of other patients, please be courteous
and call our office promptly if you are unable to show up for an appointment. This time will be
reallocated to someone who is in need of treatment. If it is necessary to cancel your scheduled appointment, we
require that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation
will allow another patient access to timely veterinary care.
How to Cancel Your
Appointment: To cancel your appointment, please call 509-633-0711. If you do not reach the
receptionist, you may leave a detailed message on our voice mail. If you would like to reschedule your appointment,
please leave your name and phone number. We will return your call promptly.
Late Cancellations: A cancellation is considered to be late when the
appointment is cancelled without a 24 hour advance notice.
Appointment No Show Policy: A “no-show” is a client who misses
an appointment without cancelling it. A failure to be present at the time of a scheduled appointment will be
recorded in the patient’s chart as a “no-show”. This includes arriving 15 minutes after your scheduled
The first time there is a “no-show” or late cancellation there will be no charge to the
client. A 2nd occurrence will result in you being charged the cost of an office call ($45). The 3rd
occurrence will result in you being charged the cost of an office call ($45) and the client may be
discharged from the practice.
Surgery Appointment No Show Policy:
A surgery "no-show" is a client who misses a surgery appointment without providing 24
hours notice of cancellation. The first time this occurs we
will call to offer to reschedule the apointment but our missed appointment fee
of $100 will be waived. At the second missed surgical
appointment we will call to reschedule and you will be charged
a missed appointment fee of $100. If a third incident of a missed surgical appointment occurs you will
be charged a missed appointment fee of $100 and may be discharged from the practice.